|
Our Policies
Payment
We accept Visa, MasterCard, American Express and Discover Card online from U.S. and Canadian customers or Paypal, money orders and checks by mail. We cannot accept COD orders or cash payments through the mail. We do accept International orders, but unless you are an established customer, payment must be made by PayPal or bank wire transfer. There is a $10.00 minimum on credit card orders.
Sales Tax
Texas customers will be charged 8.25% sales tax unless a vaild tax id# provided and sales tax exemption form is filled out
Shipping
Your package will be shipped using either USPS Priority Mail or UPS Ground Services. For policies regarding wholesale orders, see our wholesale page. For International orders, we offer the shipping options USPS’s Global Priority or Global Express where said services are available.
Lead Time
We do our best to expedite every order, but please allow us 2-5 business days to ship your order. Made to order items may require a longer lead time as your items are being made fresh when ordered.
Out of Stock Items
Every effort is made to keep all of our products in stock at all times. Out of stock items will be filled as quickly as possible andnoted on the web site. Occasionally we run out of an item before the web site can be updated. When that happens, you will be notified by either email or telephone. You will be able to substitute a product or wait until the item becomes available. Please note: extra shipping charges may occur if you decide to have a partial order shipped.
Samples
We are happy to give out free samples with every paid order. If you would like to have a sample of a particular item, please note that in the comments section of our shopping cart and we’ll try to accommodate you. We are also happy to send out paid samples without a paid order for $0.50 a piece plus shipping. This does not include our sampler soap packs.
Return Policy
Please contact us immediately if there is a problem with the product (i.e. damage, spoilage). Unless there is a problem with the product we are unable to accept returns of supplies and toiletries due to the potential for contamination of our products, unless it is an item that is safety sealed and the seal is intact. Returned items must be unused and in the original condition in which it was shipped. When return requests are accepted the customer must pay for shipping the return back to us. This cost will not be reimbursed by us. Upon our receipt, inspection and approval of the returned merchandise, we will issue a store credit, less the original shipping costs. No cash/monetary refunds!
Return Policy
If your package is damaged upon arrival, do not accept it, or if that is not possible, save all of the packaging materials and contact us immediately. We will work with you to replace any broken or damaged goods, but damaged items and boxes MUST be kept and returned to the shipping company for us to get reimbursed, and therefore for you to be reimbursed with replacement product or store credit. No cash/monetary refunds!
Privacy Statement
We value the privacy of our customers and will never sell your name, email address, credit card or other transaction information. Our shopping cart is protected by the highest level of Secure Socket Layers (SSL), insuring that the information you provide to us stays confidential and safe.
|
